News

Dear Member,

In accordance with federal regulations, TruNorthern Federal Credit Union is required to verify all member accounts every two years.

Please review your account statement as of June 30, 2025. If you notice a discrepancy in your account balances, you must notify the Supervisory Committee no later than August 15, 2025.

________________________________________

How to Report a Discrepancy:

Email: SC@TruNorthernFCU.org

Mail: TruNorthern FCU Supervisory Committee

P.O. Box 152

Malone, NY 12953

________________________________________

This verification process is a routine part of ensuring your accounts are accurate and secure. Your attention to this matter is appreciated.

If you have any questions, feel free to reach out to the Supervisory Committee directly at the contact details above.

Thank you for being a valued member of TruNorthern.

________________________________________

TruNorthern Federal Credit Union Supervisory Committee

TruCrew Challenge Contest - Terms and Conditions (July 2025 Edition)

Questions? Message us on Facebook or email marketing@trunortherncu.org. Stay safe online and good luck! #TruCrewChallenge #TruNorthernCares

Important Update: Card Management System Upgrade – Action May Be Required Starting May 5

We’re upgrading our card management system on May 5, bringing you new features like enhanced spend tracking, better card controls, and an improved mobile experience — all designed to give you more clarity, more control, and greater peace of mind.

As part of this upgrade, debit cards with expiration dates prior to and including November 2025 will require a PIN update to continue working for PIN-based transactions. If your card is affected, you will need to call 800-992-3808 starting May 5^th to reset your PIN.

You can still use your card for PIN-less transactions at point-of-sale (POS) systems without interruption.

Affected cardholders can begin calling to update their PIN on May 5.

Please watch for further updates, and thank you for your attention to this important change.

Owl’s Head | The American Heroes Flagpoles Foundation is a 501©3 nonprofit organization that has the mission to donate 100 hand-made traditional wooden flagpoles to deserving combat veterans, in conjunction with a dedication ceremony. Each flagpole is valued at $5,000, which is donated by the Foundation.

Each flagpole donated includes delivery, installation, and military ceremony with Honor Guard, all at no cost to the recipients. All flagpoles are twenty-five feet tall, made of Northern Red Oak and can be coated with a clear varnish or gloss white yacht paint finish, and include a custom powder coated mountain mounting base along with rigging and hardware.

Qualifying veterans must meet the following criteria:

-          Combat wounded, combat disabled and/or combat decorated.

-          Submit an application and DD-214, along with summary of military record

-          Supply three references and a letter of request from the applicant

-          Must have served a conflict, war, or era

-          Must have served in any branch of service or rank.

Veteran application forms are available on the American Heroes Flagpoles Foundation website at www.americanheroesflagpoles.com , by emailing DK-1@mail.com, or one can call (518) 534-4033 and a form will be mailed to the requester. Veterans looking for assistance completing the form can also call.

Danny Kaifetz, director of the Foundation has produced the finest traditional wooden flagpoles in North America, over five hundred in total in forty-four states and in four foreign countries. Upon his retirement, he set up a new shop in Owl’s Head and founded the Foundation.

TruNorthern Federal Credit Union, a local credit union based out of Malone, has recently partnered with the American Heroes Flagpoles Foundation with the mission to sponsor three flagpoles over the next three years, for a total value of $15,000.00. 

When uploading a signed check through our mobile app, please remember to properly endorse the check and also include either:

·         Writing “for mobile deposit only” on the check

·         Checking the mobile deposit box

Without properly endorsing the check, our team is unable to process the check, resulting in a declined deposit. Mobile deposits cannot exceed $2,500.00. 

Program #1: Busy Bee Accounts (Ages 0-12) – “Hive in Five” & “Ten for Ten”

Terms and Conditions:
Eligibility: The Busy Bee rewards program is open to primary account holders of a TruNorthern FCU Busy Bee Account, ages 0-12.
Earning Stamps: The primary account holder must be physically present and make a deposit into their Busy Bee Account at a TruNorthern FCU branch to receive a stamp on their Rewards Card (“Card”).
Prizes:

• After five (5) stamps, the primary account holder may choose a prize from “The Hive.”
• After ten (10) stamps, TruNorthern FCU will deposit $10 directly into the Busy Bee Account.

Deposit Requirements: Only in-person deposits at a TruNorthern FCU branch qualify for earning stamps. Electronic transfers, direct deposits, and mobile deposits do not qualify.
Non-Transferable: Rewards, including stamps and prizes, are non-transferable and may only be redeemed by the primary account holder.
Program Changes: TruNorthern FCU reserves the right to modify, suspend, or terminate the Busy Bee rewards program at any time without prior notice.
Lost Cards: TruNorthern FCU is not responsible for lost or damaged Rewards Cards. Stamps cannot be replaced if lost.
Participation: By participating in this program, the account holder and their parent/guardian acknowledge and agree to these terms and conditions. For any questions or additional details, please visit your nearest TruNorthern FCU branch or contact us directly.

Program #2: Hive Accounts (Ages 13-17) – “The Hive Challenge”

Terms and Conditions:
Eligibility: The Hive Challenge is open to primary account holders of a TruNorthern FCU Hive Account, ages 13-17.
Qualification Requirements:

• To earn the $10 reward, the account holder must:
• Deposit a minimum of $100 into their Hive Account upon account opening.
• Complete four (4) transactions within the same 30-day period.

Redemption: The account holder must visit a TruNorthern FCU branch in person to redeem the $10 reward.
One-Time Reward: The $10 reward is a one-time incentive and cannot be earned multiple times.
Non-Transferable: The reward is non-transferable and may only be deposited into the Hive Account of the qualifying account holder.
Program Changes: TruNorthern FCU reserves the right to modify, suspend, or terminate the Hive Challenge program at any time without prior notice.
Account Standing: The account must be in good standing at the time of reward redemption. Overdrawn or inactive accounts may be disqualified.
Participation: By participating in this program, the account holder and their parent/guardian acknowledge and agree to these terms and conditions. For any questions or additional details, please visit your nearest TruNorthern FCU branch or contact us directly.