Core Conversion FAQ
Why is NFFCU completing a core conversion?
We want to continue to offer exceptional service and add more technologically advanced products and services to Members, as well as maximize operational efficiencies. The core conversion is a significant step in accomplishing both goals.
What new products are coming with the core conversion?
Members will be able to sign off on loan documents electronically and will be able to receive e-receipts after transactions with the frontline. Members will also have the opportunity for a more personable experience at the frontline with the introduction of cash recyclers! We will be releasing a fresh, new website and mobile app on May 1!
Will online account opening be available?
Online account opening will be available for incoming members shortly after conversion. Keep an eye on our social media for updates on this!
Will online banking, mobile banking, and online BillPay change?
Yes. We are excited to bring you a new, enhanced system offering greater functionality!
Will I be able to use my debit card during conversion weekend?
Will I be able to take money out of my account at that during conversion weekend?
Will my information be lost during conversion?
No, the conversion process will not put your money or put your information at risk.
What is not changing after the system upgrade?
Account numbers, routing numbers, checks, debit cards, credit cards, ATM cards and the staff you trust will remain the same after conversion.
Will I be able to access online banking during conversion weekend?
No. Online banking will be unavailable from Saturday, May 1st until Monday morning on May 3rd.
Will I need to re-enroll in mobile banking, online BillPay, and e-statements?
Yes. Members will be required to re-enroll for mobile banking, online Bill Pay, and e-statements. We recommend setting up an appointment with one of our MSRs within the first few weeks in May to assist with re-enrollment.